Friday, September 10, 2010

Paying ATT phone bill using the automated prompt menu by phone.

This section is to help you pay your ATT phone bill over the phone using their automated voice prompt system using your phone key pad without having to speak to their computer.

1 (877) 377-2790 (Phone number to pay ATT bill using their automated phone system.)

Note: When their system makes a mistake (or if you make a mistake) and they try to transfer you to an operator, I just hang up and start over.
  • As soon as you hear the recording you can start by using your key pad to enter your area code and followed by the rest of your phone number. (Wait for prompt.) (Note: It won't allow you to add your phone number and the 3 digit security at the same time.)
  • Enter your 3 digit customer code. (Wait for prompt.)
  • You can press 1 which indicates you’ll pay the entire amount. (Wait for prompt.)
  • OR... if you are going to make a partial payment, you can enter the amount you are going to pay on your telephone key pad and use the * (the star symbol) for the decimal point. (Wait for prompt.)
  • They will repeat total of amount you want to pay. Press 1 for yes, or 2 for no. (Wait for prompt.)
  • For check: press 1, for credit card: press 2. (Wait for prompt.)
  • Enter routing number. (Wait for prompt.) Press 1 for correct. (Wait for prompt.)
  • Enter the account number. (Wait for prompt.) Press 1 for correct. (Wait for prompt.)
  • Then confirm which account you are using: Press 1 for checking. Press 2 for savings. Or press 3 if you are using another type of account. (Wait for prompt.)
  • ATT will repeating order, to say yes, accept press 1. (Wait for prompt.)
  • ATT will give you your confirmation number and then you can slam the phone down on the receiver or hit end on your cell.

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